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  • These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
  • Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
  • The amount of balance and recharge required for bundles may be rounded up to the nearest whole number
  • In case of any queries, questions, complaints or additional requirements, please email us at : [email protected]
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
  • Details of applicable Taxes/charges on usage and recharge are given below
    • Advance income tax rate is @12.5%
    • Rate of sales tax in Federal is 17% except data which is exempt
    • Rate of sales tax in rest of Pakistan is 19.5%
    • Operator Assistance charges (i.e., Admin/Maintenance/Operational charges) @ 10% (plus applicable tax) shall apply on each recharge made in Pakistan.
  • Applicable taxes/charges in AJK:
    • Due to technical limitations separate prices cannot be charged in AJK/GB and prices for bundles/offers/packages in AJK/GB will be implemented as applicable in Pakistan. Any additional amount recovered on these bundles/offers/packages will be reimbursed within the following month of purchase.
    • Subject to others terms and conditions, following taxes/charges will be applicable in AJK. However, these taxes and charges are not being collected from prepaid and postpaid customers in AJK for the time being in respectful compliance of orders dated 19.12.2018, received to us on 28.01.2019, passed by honorable High Court of AJK in case titled: Sheikh Adil Masood and others vs. Telenor and others.
      • Advance income tax rate is @12.5%.
      • Rate of sales tax is 19.5% except data which is exempt. (Sales tax on products/usage charges was not being charged to customers since 01.07.2018)
      • Operator Assistance charges (i.e., Admin/Maintenance/Operational charges) @ 10% (plus applicable tax) shall apply on each recharge made in AJK.
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